Ordering and payment

1. How can I order?
   You can add the product to cart and checkout easily in our website.
   
   
2. How to create an account?
   You can click the sign in button and click create account.
   
   
3. What payment methods can I use?
   Our store accept Visa, Master , AE.
   
   
4. How can I change delivery address?
   Sign in to your account and go to “my account”. Then click view address to change all your address information.
   
   
5. What are the delivery charges?
   Please refer to Delivery Charge .
   
   
6. How can I check my order?
   You will receive order confirmation email after you check out in the website or you can check it by log in to your account.
   
   
7. What are the terms and conditions?
   Please refer to Terms and Conditions.
   
   
8. Can I cancel my order?
   Please refer to RETURN OF PRODUCTS AND REFUND in Terms and Conditions.
   
   
9. Can I return a product?
   Please refer to RETURN OF PRODUCTS AND REFUND in Terms and Conditions.
   
   

Membership

1. Any membership programme in this store?
   Our store don't have external membership program yet. 
   
   
2.  What is ZP Club?
    ZP Club is a internal membership programme.
   
   
3. How can I join ZP Club?
   ZP Club is not open for public currently. 

Please contact zphkeshop@zuelligpharma.com if you have any problem of your order.